servicios al cliente

Mastering the Art of Active Listening in Customer Service

June 23, 2023

In the realm of customer service, effective communication is crucial for building strong relationships with customers. While providing helpful solutions and friendly interactions are important, one aspect that often gets overlooked is the art of active listening. Active listening is the skill of fully engaging with customers, understanding their needs, and demonstrating genuine empathy. In this blog post, we will explore the importance of active listening in customer service and provide practical tips for mastering this essential skill. Active listening…

1. Analytical method

With all other question types included

Do you want to measure the satisfaction level but feel like you want to know why your respondents are happy or not? We have invented an analytical method that captures a persons opinion within 8 seconds and the output is a ready-to-use prioritization of what's important to improve in your business.

And of course we've also added the possibility to create surveys with all different question types you can imagine. Everything from Smileys, Net Promoter Score, Text and Numbers to Picture questions & Segmentation is included in the system - no limitations.

2. Feedback terminals

And all other platforms you might need

When we first launched our touchscreen feedback terminals five years ago we revolutionized the market with the unlocking of possibilities for instant feedback - you where no longer forced to choose between multiple-question-surveys online or a plastic-buttoned, one-question-survey in your physical environment..

We are still experts in collecting feedback from your physical respondents but have along the way added all possible platforms you can imagine. Complement your touchscreen terminal with, for example, mobile, social media or email surveys as well - one service, all platforms.

3. Action plans

And all reporting, analyzes and exports you might need

From our experience, feedback isn't really important if you don't do anything with your results. So, we came up with the brilliant idea of adding something called "Action plans" to our service.

The action plan is an automatic reporting service that gives you all of your most essential results, ready-analyzed, when you need it. We also designed it so that you can show it directly to your staff without having to explain any charts, so that the chain of information is simple and focuses on making real improvements, and not drowning in information.